TERMS AND CONDITIONS

Effective date: 28 October 2026

This Refund & Return Policy applies to products purchased on estikaskincare.com, operated by Estika Medispa Holdings Sdn Bhd (Registration No. 201501030317 (1155641-A)). Because our products are applied to the skin, we apply strict hygiene standards to returns. Nothing in this policy affects your rights under the Consumer Protection Act 1999.

1. Order Cancellation

You may cancel your order for a full refund at any time before it is dispatched by contacting us with your order number. Once an order has been dispatched, it can no longer be cancelled and the return terms below apply.

2. Damaged, Defective, Incorrect or Missing Items

If you receive an item that is damaged, defective, incorrect or missing, please contact us within seven (7) days of delivery with:

• your order number;
• clear photos of the item, packaging and shipping label; and
• an unboxing video, if available (strongly recommended).

Once verified, we will offer a replacement or a full refund, including any shipping fees paid. Where a return is required, we will arrange or reimburse the return shipping.

3. Change of Mind

We accept change-of-mind returns only for products that are unopened, unused and in their original sealed packaging, and only if you contact us within seven (7) days of delivery. Return shipping costs are borne by you, and the original shipping fee is non-refundable. The refund will be issued once we have received and inspected the product.

4. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or provide refunds for:

• products that have been opened, used, or have had their seal or packaging broken (except where defective);
• products damaged through misuse, improper storage or accident after delivery;
• free gifts, samples and promotional items;
• items marked as final sale or clearance; and
• products not purchased from estikaskincare.com.

5. Skin Reactions

All skin is different, and results vary between individuals. We recommend a patch test before first use. If you experience irritation or an adverse reaction, stop using the product immediately, seek medical advice if needed, and contact us. While opened products are not eligible for refund, our team will review each case and advise you on next steps.

6. How to Request a Return or Refund

• Email estikaskincare@gmail.com or WhatsApp us with your order number, the item(s) concerned, the reason and supporting photos.
• We will respond within two (2) working days and, if approved, provide return instructions. Items sent back without prior approval will not be accepted.
• We will inspect returned items within three (3) working days of receipt and notify you of the outcome.

7. Refund Method and Timeline

Approved refunds will be processed within seven (7) working days to your original payment method. Depending on your bank or card issuer, it may take a further 7 – 14 working days for the refund to appear in your account. Where a refund to the original payment method is not possible, we will refund by bank transfer to an account in your name.

8. Exchanges

Replacements are provided for damaged, defective or incorrect items, subject to stock availability. If a replacement is unavailable, a full refund will be issued. We do not otherwise exchange products; please return an eligible item for a refund and place a new order.

9. Contact Us

Estika Medispa Holdings Sdn Bhd (Registration No. 201501030317 (1155641-A))
Trading as Estika Skincare
M-4-01, 4th Floor, Connection Commercial, Persiaran IRC 3, Conezion @ IOI Resort City, 62502 Putrajaya, Malaysia
Email: estikaskincare@gmail.com
Phone / WhatsApp: +60 11-4053 8979
Business hours: Monday to Friday, 9:00 AM – 6:00 PM (excluding public holidays)